FAQ
Frequently Asked Questions
Answers to the questions we hear most often from small business owners and independent investors evaluating Avenix Trade. If you don't find what you're looking for here, our team is happy to help.
What exactly does Avenix Trade do?
Avenix Trade analyses your business or portfolio data using AI-driven models and surfaces clear, actionable recommendations to help you make faster, more informed decisions. It's designed to sit alongside your existing tools rather than replace your judgement.
Who is Avenix Trade built for?
Avenix Trade is aimed at UK small businesses and independent investors who want structured, data-backed insight without needing an in-house analytics team. It suits users comfortable making their own final decisions with better information.
Do I need technical or data science skills to use it?
No. The platform is built to present findings in plain language and visual summaries. Some familiarity with your own business figures or investment holdings is helpful, but no coding or statistics background is required.
What kind of data can I connect?
This depends on the plan and setup you choose. Typically this includes business performance figures, transactional data, or portfolio and market data that you provide or connect from supported sources. Specific integrations should be confirmed with our team before onboarding.
Is my data secure?
We take data handling seriously and apply reasonable technical and organisational safeguards. For full details on how data is collected, stored, and processed, please refer to our Privacy Policy.
Does Avenix Trade give financial advice?
No. Avenix Trade provides data analysis and decision-support insights only. It is not a substitute for regulated financial, tax, or legal advice, and any decisions you make using the platform remain your own responsibility.
How long does it take to get started?
Onboarding time varies depending on the complexity of your data and setup. Many users begin seeing initial analysis shortly after connecting their information, though full configuration may take longer for more complex needs.
Can I try Avenix Trade before committing?
Options for trialling the platform may be available. Please get in touch through our contact channels to discuss what's currently offered and what would suit your situation.
What support is available if I have questions?
Our team is available to help with setup questions, general platform guidance, and troubleshooting. Response times and support channels are outlined when you sign up.
Can I cancel or change my plan later?
Yes, plans are generally designed to be flexible. Specific terms around changes, cancellation, and notice periods are set out in our Terms of Service.
Is Avenix Trade suitable for very small businesses or individual investors?
Yes. The platform is designed to scale to different levels of complexity, so it can be useful whether you're running a small operation or managing a personal investment portfolio.