Privacy Policy

1. Introduction

Avenix Trade provides AI-driven data analysis and decision optimisation tools for small businesses and independent investors. We are committed to protecting the privacy and security of personal information provided to us through our website and services. This policy describes the types of information we may collect, how we use it, who we may share it with, and the choices available to you regarding your data.

2. Information We Collect

We may collect the following categories of information when you interact with our website or services:

• Contact information — such as name, email address, phone number, and company name, provided when you fill in a form or request information.
• Account and usage information — such as login details, preferences, and records of how you interact with our platform and tools.
• Technical information — such as IP address, browser type, device information, and cookie identifiers, collected automatically when you visit our site.
• Business or financial data — information you voluntarily submit for the purpose of analysis or optimisation through our services.
• Communications — records of correspondence you send to us, including support requests and feedback.

3. How We Use Your Information

We use the information we collect for purposes that may include:

• Providing, operating, and maintaining our website and services.
• Responding to enquiries, requests, and support needs.
• Improving, personalising, and developing our products and features.
• Sending administrative communications, such as updates to this policy or our terms.
• Sending marketing communications where you have consented, with the option to opt out at any time.
• Detecting, preventing, and addressing technical issues, fraud, or misuse of our services.
• Complying with applicable legal and regulatory obligations.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal information, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and improving our business, and compliance with our legal obligations.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyse site traffic, and understand where our visitors come from. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of certain features of our website.

6. Sharing and Disclosure of Information

We do not sell personal information. We may share information with:

• Service providers — third parties who assist us in operating our website, processing data, or delivering services on our behalf, under appropriate confidentiality obligations.
• Professional advisors — such as legal, accounting, or insurance advisors, where necessary.
• Regulatory or legal authorities — where required to comply with a legal obligation, court order, or governmental request.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymise it.

8. Data Security

We implement reasonable technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

If personal information is transferred outside of your country of residence, we aim to ensure that appropriate safeguards are in place to protect that information in accordance with applicable data protection requirements.

10. Your Rights

Depending on applicable law, you may have rights in relation to your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain exceptions.
• Object to or restrict certain types of processing.
• Request portability of your data in a structured, commonly used format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided on our website. We may need to verify your identity before responding to certain requests.

11. Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we encourage you to review their respective privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any updated version on this page along with a revised "last updated" date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the contact details provided on our website.